Data Protection is important to us
Thank you for visiting our website.
Lidl Hong Kong Limited (“Lidl Hong Kong”) is committed to protecting the privacy, confidentiality and security of the personal data we hold of you and strive to fully inform you about the processing of your personal data, by complying with the requirements of the Personal Data (Privacy) Ordinance (“PDPO”) with respect to the management of personal information.
Personal information that you provide us with is treated confidentially. We use your data solely for the purpose of responding to your request. In order to do so, we may use and transfer data that you have provided to us within our business or to our business partners.
Generally, we will not retain your personal data for longer than is necessary to fulfil the purpose for which you have provided your personal data to us. In some instances, there may be legal requirements for retention, in which case we would not store data for longer than the statutory retention requirements call for.
To the extent that you choose to provide information in connection with our social media platforms outside of our website (for example, through our LinkedIn page), any information you provide in those settings is posted and transmitted at your own risk and subject to the terms of those social media platforms’ privacy policies.
Information we may collect
Information you provide to us
In general, we collect your data directly from you.
The information we collect may include:
- Information provided to us in forms filled out by individuals, face to face meetings, telephone conversations, email messages and other correspondence, including when you report a problem or request further services
- Other personal information that you choose to provide to us in connection with your use of our website
- Records and copies of your correspondence
- Other data comparable with the aforementioned categories
Information automatically collected
Lidl Hong Kong collects information about you when you visit our website. Our website gathers statistical and other analytical information of all visitors to our website. Every data file contains the following information:
- The website from which you came when visiting us
- The IP address
- Time and date of website access
- Statistics on the web pages visited
- Number of new or returning visitors
- User agent
- HTTP code
- Bytes served
- Information on which browser and operating system you are using
The purposes for collecting the data above are to facilitate website access and compile aggregate statistics on website usage. The data is stored for the duration of navigation on our website and automatically deleted thereafter.
We will not provide your personal data to third parties for direct marketing or other unrelated purposes without your consent.
We collect personal information from business partners, personnel, contractors and other individuals through our websites or provided by third parties. We collect these personal data when it is necessary for business purposes or to meet the purposes for which the individuals have submitted the information.
Generally, we do not collect your personal data unless (a) it is provided to us voluntarily by you and only after (i) you have been notified of the purposes for which the data is collected, and (ii) you have provided consent to the collection and usage of your personal data for those purposes, or (b) collection and use of personal data without consent is required by the PDPO or other applicable laws.
Disclosure of personal data
Where we are required to do so, we will obtain your express and voluntary consent to disclose your personal data to other parties, except when required by law or in cases where we have engaged third parties to assist with our firm’s activities. Any such third parties whom we engage will be bound contractually to keep all information confidential.
We may disclose your personal data to our affiliates, subsidiaries or service providers in order to (i) meet the purpose for which you have submitted the information or for which the information has been automatically collected; or (ii) provide you with information at a later date which may be of relevance and interest to you based on the nature and purpose of your voluntary requests.
Objection and withdrawing your consent
You have the right to object to the processing of your personal data. The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you in writing. You may withdraw consent and request us to stop using and/or disclosing your personal data for any or all of the purposes listed above by submitting your request in writing to our Data Privacy Manager at the contact details provided below.
Access rights and portability
You have the right to find out what information is held about you, how we use it and who we disclose it to. To obtain a copy of your personal information, please write to our Data Privacy Manager.
Upon request, we will provide a copy of your personal data in a format that is structured, common and machine-readable. We may charge you a reasonable fee for complying with access requests. If so, we will inform you of the fee before processing your request. We will supply a copy of the requested data to you within 40 calendar days after receiving your data access request.
In some cases, we may not be able to provide you with certain personal data, for instance if providing it would interfere with another person’s rights.
Correction and erasure
Furthermore, you can have your personal data rectified or erased by submitting your request in writing to our Data Privacy Manager.
This applies if Lidl Hong Kong is not obliged to maintain your information to comply with any other legal requirements or obligations. However, if we are required to retain your personal data, we will inform you of such requirement.
Exercise of rights
If you wish to exercise your rights under this Policy, please write to our Data Privacy Manger, stating your request and providing us with proof of identity.
Retention of personal data
Unless there is a specific legal requirement for us to keep the data, we will take all reasonable steps to erase your personal data that is no longer required for the purposes for which the data was originally collected.
Where there are legal requirements for retention, we would not store data for longer than the statutory retention requirements call for.
We will take every reasonable step to ensure that any personal data we hold is not incorrect or misleading and where necessary, kept up to date. All incorrect information will be erased or rectified.
Adequate technical security measures, which are reviewed on a regular basis, are taken to ensure the security of your personal information and to prevent accidental loss, destruction, or damage. We have also adopted protective measures such as restricting access of personal data to relevant employees on a "need-to-know" basis, providing relevant training to the employees to handle personal data properly and applying encryption to personal data when necessary.
You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.
Transfer of personal data outside of Hong Kong
Your personal data may be accessed and processed by our personnel, affiliates, subsidiaries and/or service providers, who operate outside of Hong Kong.
Where we are required to do so, we will obtain your consent if we transfer your personal data outside of Hong Kong and we will take steps to ensure that your personal data continues to receive a standard of protection that is at least comparable to that provided under the PDPO.
If you have any concerns or feedback about the way your personal information is handled, we welcome you to share these with us. Should you wish to make a complaint about how we process your personal data, please contact our Data Privacy Manager at the address provided below and we will respond to your query as soon as possible. This does not affect your right to file a claim with the data protection authority of your jurisdiction.
Online presence and website optimisation
What are cookies and how are they used?
For more information on cookies or on instructions on how to stop cookies being installed on your browser, please refer to various specific websites on the internet, such as AboutCookies.
Google Chrome browser
Microsoft Internet Explorer browser
Mozilla Firefox browser
Apple Safari browser
Opera Web browser
Should you use another internet browser, please check the instruction on your help function on how to disable and delete cookies.
Click here to see a breakdown of cookies used on our site.
For the purposes of demand-oriented design and ongoing optimisation of our websites, we use Google Analytics, a web analytics service provided by Google, Inc. ("Google") on the basis of our legitimate interest as follows. Pseudonymised user profiles are created and cookies are used. In the process, the cookie generates the following information about your use of this website:
- Browser type and version,
- Operating system used,
- Referrer URL (the previously visited website),
- Host name of the accessing computer (IP address),
- Time of server request.
The information is used to evaluate the use of our websites, to compile reports about website activities and to perform further services connected with the website usage and internet usage for the purposes of market research and the demand-oriented design of these websites. The IP addresses are anonymised, so that attribution is not possible (so-called IP masking).
You may prevent the installation of cookies by selecting the appropriate settings on your browser. However, please be advised that if you opt out of using cookies, you may not be able to fully use all the features of this website. Furthermore, you can prevent the collection of data generated by the cookie and related to the usage of the website (incl. your IP address) and the processing of the data by Google by downloading and installing this browser add-on. As an alternative to the browser add-on, especially for browsers on mobile devices, you can also prevent collection of information by Google Analytics by clicking on this link. This sets an opt-out cookie which prevents any future collection of your data when visiting this website. The opt-out cookie applies only in this browser and only for our website and is stored on your device. If you delete the cookies in this browser, you must set the ‘opt-out’ to cookies again. Further information on data protection in the context of Google Analytics can be found on the Google Analytics website.
Lidl Hong Kong also uses third party vendor re-marketing tracking cookies, including the Google Adwords tracking cookie. This means we will continue to show ads to you across the internet, specifically on the Google Content Network (CGN). As always, we respect your privacy and are not collecting any identifiable information through the use of Google's or any other third party marketing system.
The third party vendors, including Google, whose services we use will place cookies on web browsers in order to serve ads based on past visits to our website. This allows us to make special offers and continue to market our services to those who have showed interest in our service.
Recipients or categories of recipients:
The cookie-generated data is forwarded to a Google server in the USA and stored there. Google will under no circumstances associate your IP address with other data. Google may also pass this information on to third parties in so far as this is required by law or if third parties process the data on Google's behalf.
Storage duration / criteria for specifying the storage duration:
Once the IP address has been anonymised, a conclusion as to your person is no longer possible. The statistically prepared data will be deleted periodically in Google Analytics. In reports generated on the basis of Google Analytics, there is no longer any reference to individuals.
Children under the age of 13
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact our Data Privacy Manager at the address below.
Links to other websites
The Policy posted here on our website is the latest version, so that you will always know what information we gather, how we might use that information and whether we disclose it to anyone. However, Lidl Hong Kong reserves the right to change this Policy without prior notifications to you or your prior consent. You may determine if any such revision has taken place by referring to the date on which this Policy was last updated. Your continued use of our services constitutes your acknowledgement and acceptance of such changes.
Point of contact
For questions regarding data protection and our Policy:
If you have further questions regarding the processing of your data, you can contact our Data Privacy Manager at the following address:
Data Privacy Manager
Lidl Hong Kong Limited
Level 25, International Commerce Centre
1 Austin Road West
For complaints to the supervisory data protection authority:
In addition, you may wish to file a complaint at any time to the responsible supervisory data protection authority. The supervisory authority for data protection in Hong Kong is the Office of the Privacy Commissioner for Personal Data (PCPD). Further advice and guidance can be found on their website at https://www.pcpd.org.hk/ or by contacting them on +852 2827 2827.